Miracle Systems

Miracle Systems is ITIL compliant and CMMI Level II certified. We provides the full suite of IT system design and planning, including:

System Planning and Design

Planning, Implementation, and Maintenance - Capacity Planning & Monitoring
- Proof of Concept
- Environmental controls
- Budget Planning & Tracking
- Installation and integration
Service Continuity and Availability Monitoring
Performance Reporting
System Support
Configuration Management
Change and Release Management

Software Development

Miracle Systems provides full-lifecycle software services from concept planning through integration and maintenance, actively using agency-standard platforms including .NET, Java, and SharePoint

Software design
Planning
Requirements definition
Systems design and development
Coding and testing
Production
Deployment

Infrastructure Planning

Miracle Systems provides full Enterprise Architecture (EA) assessment and planning to support diverse goals ranging from cross-entity consolidation to growth strategies. Planning, Implementation, and Maintenance encompass:

Capacity Planning & Monitoring
Service Level Agreements
Security Planning & Testing
Budget Planning & Tracking
Installation and integration
Environmental controls

Integration and Implementation

Miracle Systems supports the implementation and integration of fully developed and thoroughly tested software through our end cycle SDLC services:

Implementation
Integration
Maintenance

Emerging Technologies

Miracle Systems maintains the skills and expertise of our staff using our dedicated training facility at our Corporate Headquarters in the Court House neighborhood of Arlington, Virginia.

Cloud computing
Application virtualization
Collaboration and SharePoint
Business Analytics
-Capture of relevant data
- Analysis
- Modeling
- Decisions
Dashboards: Financial support, grants, budget

With our heritage in enterprise-wide database utilization, our consultants ensure that database architecture is planned to increase efficiency, minimize risk, enhance flexibility and scalability, and reduce maintenance.

Architecture and Design

Our Architecture and Design capability provides flexibility for the diverse range of supported applications and platforms inherent in all large-scale technology operations.

Development and Migration

Full database lifecycle development and migration is supported, resulting in databases that are normalized and tested, efficient and accurate queries, and thoroughly documented database schema using industry-standard products. We have experience with version upgrades and vendor-to-vendor migrations. Our status as partners with key vendors demonstrates our commitment to database expertise.

Performance Tuning

Database deployment and application implementation are preliminary steps in IT projects. Databases and applications must be analyzed and tuned to ensure continuity and speed of service. Our database expertise ensures reliability and adherence to Service Level Agreements.

Data Mining and Warehousing

Miracle Systems is a leader in providing data mining solutions to its federal clients. Solutions combine database management, data warehouses, text mining tools to structure the data, data visualization technology, and advanced data analysis. We recognize that the best data mining solutions are defined by each client's unique business, organizational, and technology environment. We have experience with all of the leading Commercial Off-The-Shelf (COTS) data mining tools.

Business Intelligence

Miracle Systems provides support for the full range of Business Intelligence tools, such as:

Oracle Business Intelligence Suite
Cognos
Hyperion
MicroStrategy
Informatica
Business Objects

Planning for this stage of the product's life is at times surprisingly inadequate. Miracle Systems LLC products and solutions plan for updates on a regular basis to promote operational efficiency.

Applications and Databases

Our highly competent IT staff can deal directly with software vendors on your behalf to ensure you are obtaining the most from your IT investment.

Help Desk

Miracle Systems LLC provides high quality user support in high trouble ticket and heavy-call traffic environments. Our Help Desk performance has delivered cost reductions by combining its courteous and trained personnel and proven processes with state-of-the-art helpdesk tools.

Miracle Systems LLC Help Desk services provide customers the following benefits:

24 x 7 coverage to ensure assistance is available during users’ working hours
Highly skilled and knowledgeable personnel who have full understanding of your systems and can identify the cause of the problems and put the systems back in service quickly

User Support and Training

The best analysis, design, and construction of systems still require effective training and support of end users for success. Miracle Systems provides end user training through a variety of delivery platforms including webinars, computer-based training, and traditional in-class training.

Network and Security

Federal IT networks require reliable security and regular updates and maintenance. Miracle Systems provides network support, network management software capability, and backups software. Complex federal security requirements are an inherent part of all of our IT systems work, including an understanding of department-specific encryption and related requirements such as the handling of Personal Identifying Information (PII). We provide a wide range of tools and processes to ensure compliance with standards and create a secure environment for your sensitive data.

Collaboration Services

Miracle Systems supports the latest in enterprise-wide collaboration including SharePoint, Documentum, and web-based data sharing. These tools are integrated with operations procedures to ensure effective collaboration and support across the organization. Related packages such as VMware reduce configuration requirements and improve operational support.

Miracle Systems enables more reliable financial analysis by monitoring account balances and identifying systemic issues that could affect financial statement accuracy, correctness, and timeliness.

Federal Financial Systems

Miracle Systems enables more reliable financial analysis by monitoring account balances and identifying systemic issues that could affect financial statement accuracy, correctness, and timeliness. Supported platforms include:

- SAP
- Oracle Federal Financials
- Momentum
- Custom solutions

Budgetary Systems

Budget Formulation and Execution

Miracle systems provides interoperable, flexible, cost effective, and optimized solutions supporting all phases of the formulation and execution of the Federal Budget and linking budget formulation, execution, planning, performance, and financial information.

Miracle Systems assist clients in developing a Standard Operating Procedure for budget execution. The SOP includes a budget schedule and highlights deliverables that are due during a budget cycle in accordance with Management Directive. The SOP includes specific procedures for identification of agencies appropriations, receiving and loading U.S. Treasury warrants into the accounting system; developing SF-132 apportionment documents; loading funding for approved Apportionments; allotment of funding; loading spending plans; and allocation of funding for commitments, obligations and expenditures.

Grants Management

Our grants team is expert in all aspects of foundation and government grant management. We provide full administration for this complex and time-consuming task, including monitoring for compliance and reporting, ultimately resulting in stronger relationships with funders. Miracle Systems provides comprehensive grants management support. Miracle Systems manages the five phases of the grant lifecycle, and a synopsis of that cycle is noted below-

Phase 1: Program Development and Eligibility Determinations

Phase 2: Application Submission and Review

Phase 3: Allocations and Award Processing

Phase 4: Implementation

Phase 5: Evaluation

Accounting and Finance

Miracle Systems offers a variety of Accounting and Financial services to Federal agencies. We provide total accounting support including transaction processing, system setup and support, and comprehensive financial reconciliation and reporting.

Undelivered Orders (UDO) Reconciliation Support and Services

• Miracle Systems performs Undelivered Orders (UDO) reconciliation for several federal agencies in the Washington DC area. Our UDO validation includes development and implementation of policies, procedures and processes to ensure outstanding obligations are valid, reconciled and properly stated on the agencies financial accounting system. Our UDO services are designed to improve the financial integrity of the federal agency.

Property Plant and Equipment (PP&E) Reconciliation and Support Services

• Miracle Systems performs Property accounting services for several federal agencies in the Washington DC area. Miracle Systems provide effective approaches for providing support and liaison in Federal Property, Plant, and Equipment (PP&E), financial management, and accounting processes. Our Team has supported several agencies in managing property accounting, the financial and reporting systems, and integrating new processes that are audit compliant and provide a high level of service to the end users.

Reporting and Compliance

Financial Reporting and Compliance

Miracle Systems professionals offer extensive expertise in FSIO compliant systems and processes to help agencies improve financial control. Our experienced team is well conversant with federal financial compliance and reporting requirements.

Professional Services: Our employees deliver a diverse array of services ranging from overseas diplomatic support to local functional advisory services.
Financial Consulting: Building on our Oracle Financial technical expertise, our company has financial consulting experts providing services at several federal departments.
IV&V: IV&V services support federal agencies in effectively monitoring and managing complex projects. Guidance from our senior staff, many with prior federal government executive experience, ensures compliance and completion in accordance with industry standards and contractual obligations.
Policy and Procedure: Our employees provide policy and procedure expertise and support to the executive level.
Contracts and Procurement: Contract and Procurement Professional services include Contract Administration, Contract Reconciliation, and Contract Close out support.