|
Planning for this stage of the product's life is at times surprisingly inadequate.
Miracle Systems LLC products and solutions plan for updates on a regular basis to
promote operational efficiency.
 Applications and Databases
Our highly competent IT staff can deal directly with software vendors on your behalf
to ensure you are obtaining the most from your IT investment.
Help Desk
Miracle Systems LLC provides high quality user support in high trouble ticket and
heavy-call traffic environments. Our Help Desk performance has delivered cost reductions
by combining its courteous and trained personnel and proven processes with state-of-the-art
helpdesk tools.
Miracle Systems LLC Help Desk services provide customers the following benefits:
- 24 x 7 coverage to ensure assistance is available during users’ working hours
- Highly skilled and knowledgeable personnel who have full understanding of your systems
and can identify the cause of the problems and put the systems back in service quickly.
User Support and Training
The best analysis, design, and construction of systems still require effective training
and support of end users for success. Miracle Systems provides end user training
through a variety of delivery platforms including webinars, computer-based training,
and traditional in-class training.
Network and Security
Federal IT networks require reliable security and regular updates and maintenance.
Miracle Systems provides network support, network management software capability,
and backups software. Complex federal security requirements are an inherent part
of all of our IT systems work, including an understanding of department-specific
encryption and related requirements such as the handling of Personal Identifying
Information (PII). We provide a wide range of tools and processes to ensure compliance
with standards and create a secure environment for your sensitive data.
Collaboration Services
Miracle Systems supports the latest in enterprise-wide collaboration including SharePoint,
Documentum, and web-based data sharing. These tools are integrated with operations
procedures to ensure effective collaboration and support across the organization.
Related packages such as VMware reduce configuration requirements and improve operational
support.
|
